# AI Support Chatbot - Avantit

> Intelligent virtual assistant for first-line support
Canonical: https://www.avantit.pt/en/projects/chatbot-ai-suporte/
Source: AvantIT — https://www.avantit.pt (Microsoft Solutions Partner, Matosinhos, Portugal)

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ai 2023 

# AI Support Chatbot

 FinTech Corp | Finance 

Intelligent virtual assistant for first-line support

 
![AI Support Chatbot]
 40% ticket reduction 24/7 Availability [Back to projects](https://www.avantit.pt/en/projects/) 

## The Challenge

 

High volume of repetitive support requests was overwhelming the helpdesk team.

 

## The Solution

 

Implementation of a generative AI chatbot to answer FAQs and perform triage.

 

### Overview

FinTech Corp’s support team was overwhelmed with basic questions, preventing focus on complex issues.

### Challenge

Reduce the load on human support while maintaining customer satisfaction.

### Solution

We developed a chatbot using Azure OpenAI that understands natural language and resolves common issues autonomously, escalating to humans only when necessary.

 

### Ready to achieve similar results?

 

Contact us to learn how we can help your business turn challenges into opportunities.

 

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### Project Details

 Client 

FinTech Corp

 Industry 

Finance

 Year 

2023

 Technologies AI Azure OpenAI Bot Framework 

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